Last updated 8 June 2020
In the course of our business dealings with you we may collect, use, disclose, and hold information about identified or identifiable persons (Personal Information), as well as other business or technical data.
Information that we collect from you
During the course of your relationship with us, your use of our image and content download service (Service), or your use of any apps or websites where we make the Service available (Sites), we may collect the following information:
We will collect personal details from you during the course of your establishing and maintaining a membership account or user profile with us via the Service, such as your name, user name, passwords, address, email address and phone numbers, and payment details.
We will collect data that is inputted or uploaded by users into the Service.
We will collect data related to the use of the Service, including ordering details for any content or services, details of the pages visited, the reports generated, and the data or content accessed or downloaded.
We may collect other Personal Information and data during the course or as a result of your relationship with us, including where necessary to enable us to provide products and services to you or to respond to requests for further information.
We don’t collect credit card information
We do not collect, store or process any credit card information. Any credit card payments made by users in connection with the Service will be processed by third-party payment platform providers.
How we use Personal Information and other data
We will use, disclose and hold Personal Information and data collected by us for the following purposes:
to enable us and our agents and affiliates to supply any products or services requested by you;
to enable us to operate the Service (where applicable) for the benefit of you or the applicable member or client you are using the Service on behalf of;
to establish and maintain any account you hold with us;
to complete sales transactions, including billing, credit card processing, payment, receipt, credit check and verification services;
to respond to your queries or requests for additional information or support;
to provide any after-sales service required by you;
to maintain our records;
to provide technical support and administration services in relation to the Service and any products or services ordered by you;
for product development or research purposes; and
to evaluate customer satisfaction and the performance of marketing activities.
Lawful basis for processing Personal Information
We will always make sure that we have a lawful basis for the processing of your Personal Information.
In particular, we may need to process your Personal Information to pursue our legitimate business interests. This includes to enable us to operate the Service for the benefit of users and members. In claiming legitimate business interests to process your Personal Information, we will balance those legitimate business interests against your own interests – which may in some cases override our legitimate business interests.
In addition to our legitimate business interests, we will have a legal obligation in some circumstances to process certain Personal Information.
Our cookies will only use information about your personal preferences and user settings so that the Service or Sites will remember your details next time you visit. We may use, disclose or sell other data collected by us from cookies for other purposes, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such information.
Social sharing features
The Service may integrate with social sharing features and other related tools which let you share actions you take on the Service with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the Personal Information or data you provide to or share through them.
Statistical data that we collect
During your use of the Service or Sites we may collect statistical data about such use, such as the date, time and length of your use, the pages of the Service or Sites that you visit, the content you download, and information about the device you are using to access the Service or Sites. This information may be collected by software operating on the Service or Sites, or by third party service providers on our behalf.
We may use and disclose such statistical data for the following purposes:
to measure the effectiveness of any services or features provided via the Service and Sites;
to better direct users to products or services that might interest them;
to identify user behaviour and user trends on the Service and Sites;
to maintain and optimise the technical performance, operation and security of any products or services (including the Service and Sites) provided by us; and
to assist in resource planning.
We may disclose or sell such statistical data to others for any purpose, but only on an aggregated basis and in a way that ensures that no individual is able to be identified from such data.
User and subject data
We may disclose or sell such statistical data to others for any purpose, but only on an aggregated basis and in aWe may use Personal Information and other data collected by us or via the Service or Sites to send or email to you marketing or promotional information about our services or products, or the services or products of other companies (Direct Marketing Information), but only if you have expressly given us permission to do so.
We will not sell your Personal Information or other data to direct marketers unless you have expressly given us permission to do so.way that ensures that no individual is able to be identified from such data.
We may transfer your Personal Information and other data to another entity in connection with a sale of our business or assets, or a merger or consolidation or restructuring of our business or company, or any other transaction in which a third party acquires ownership of any rights in the Service and Sites.
If we transfer any of your Personal Information and other data in such circumstances, we will ensure that such Personal Information and other data remain protected and that the recipient of that Personal Information and other data agrees to be bound by privacy practices and obligations that are consistent with our own under this Policy.
Disclosure of information to third-parties
We will not use your Personal Information and other data, or disclose your Personal Information and other data to third parties, except:
where we reasonably believe that such use or disclosure is required or expressly permitted under any applicable law.
Holding Personal Information
We will not hold your Personal Information and other data for longer than is reasonably required for the purposes for which we may lawfully use that Personal Information or data.
In particular, we will hold your Personal Data for so long as you continue to use the Service and Sites, and for a period of five years after this. The only reason why we may hold any Personal Information for longer than this period is where we are required by law to do so.
Following that period (or following such longer period that we may be required by law to hold Personal Information) we will delete your Personal Information, or mask or anonymise your Personal Information so that it can no longer be used to identify you.
We will use all reasonable endeavours to effect and maintain adequate security measures to safeguard your Personal Information and other data we hold from loss or unauthorised access, use, modification or disclosure.
Transfer of Information
In particular, the Service and Sites are operated using servers and systems located in New Zealand, the European Union, the United States.
The European Commission has recognised New Zealand and the United States (limited to the Privacy Shield framework) as providing adequate protection for the personal data of European Union subjects.
We will ensure that appropriate safeguards are in place as prescribed by the European Union’s General Data Protection Regulation (GDPR), before we transfer any Personal Information of any European Union subjects to any data processor based in any country that the European Commission has not recognised as providing adequate protection for the personal data of European Union subjects. As a minimum, we will ensure that the data processor agrees to be bound by the European Commission’s Standard Contractual Clauses for the protection of personal data, or (in the case of the US) will ensure that the entity is Privacy Shield certified.
StripeWe use Stripe to process customer payments. Stripe’s services in Europe are provided by a Stripe affiliate, Stripe Payments Europe Limited, an entity located in Ireland. In providing services, Stripe Payments Europe Limited transfers personal data to Stripe, Inc., in the United States. Stripe has certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework. In addition to Privacy Shield, Stripe continues to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area and the UK. For more information see https://stripe.com/nz/privacy#jurisdiction-specific-provisions.
We use Digital Ocean to host and operate the Service and Sites and to provide other services in connection with the Service and Sites. For personal data received from the European Union, DigitalOcean has certified its compliance to the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal data from the European Union. For more information see https://www.digitalocean.com/legal/privacy-policy/.
FullstoryWe use Fullstory to provide digital experience analytics for the Services and Sites, and provide Fullstory with user details such as user names and email addresses for this purpose. Fullstory production data is both processed and stored within Google Cloud Platform’s data centers. All Google data centers that process Fullstory data are located in the United States. Fullstory is certified under the EU-U.S. Privacy Shield Framework. For more information see https://help.fullstory.com/hc/en-us/sections/360003790713-General-Data-Protection-Regulation-GDPR-
We use Mixpanel to provide business analytics in connection with the Service and Sites. We may provide user information to Mixpanel for that purpose. Mixpanel transfers personal information from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When it does so, it uses a variety of legal mechanisms, including contracts, to help ensure user rights and protections. The personal information Mixpanel collects may be stored and processed in any country where Mixpanel or its affiliates, subsidiaries, or service providers maintain facilities. Currently, Mixpanel primarily uses data centers in the United States. The storage location is chosen to operate efficiently and improve performance. Mixpanel participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework for its collection, use, and retention of personal information transferred from the European Union to the United States. For more information see https://mixpanel.com/legal/privacy-policy/
Use of third-party websites
If you access any third-party websites via a link from any of the Service or Sites, you will leave the Service or relevant Site. By accessing these links you are not covered by the policies relating to the Service or that Site. We are not responsible for the content of any third-party websites, or their use of your Personal Information or other data.
Subscriber privacy practices
We have no control over the privacy practices of organisations that subscribe as members to the Service. In particular, we cannot control what such organisations may do with the information you input or upload into the Service on their behalf, or the information that you provide to such organisations for the purposes of their inputting or uploading that information into the Service. You should ensure that any organisation you provide Personal Information or other valuable data to has appropriate privacy practices in place that protect that Personal Information or data from misuse and unauthorised disclosure.
Your rights to access, correct and delete Personal Information
You have rights to information about your Personal Information that we collect and process. This information includes:
details of the Personal Information that we collect and process, including the categories of Personal Information concerned, and purposes of any processing;
the recipients or categories of recipient to whom the Personal Information have been or will be disclosed;
where possible, the envisaged period for which the Personal Information will be stored, or, if not possible, the criteria used to determine that period; and
where your Personal Information is not collected from you, any available information as to the source of that Personal Information.
You also have the right to request from us the rectification or erasure of your Personal Information, to request from us the restriction of processing of your Personal Information, and to object to our processing of your Personal Information.
If you want to access, correct or seek the erasure of your Personal Information or data, please contact our Data Protection Officer (see below) and he/she will tell you how to make a request and if any charges will apply.
EU subjects may complain to a supervisory authority
European Union subjects have the right to lodge a complaint about our Personal Information processing activities with a supervisory authority in the EU Member State where they are based or where the data processing activity took place.
Our Data Protection Officer can help you to identify who your supervisory authority is.
Data Protection Officer
Death to Stock Limited Data Protection Officer
As we are not based in the European Union, we have designated the following person to act as our representative in the European Union for the purposes of Article 27 of the GDPR:
+6421 109 2707
Our GDPR Representative is authorised to act on our behalf with regard to all questions or issues concerning our collection and processing of the Personal Information of European Union subjects.
Who we are
For the purposes of the GDPR, Death to Stock Limited, a New Zealand company (7603576), is both a controller and processor of data. Our registered office is located at 131 Bradbury Road, Botany Downs, Auckland 2010, New Zealand.